Microsoft Copilot Services - Custom & Extensions

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• Curated, role-specific prompt libraries for Copilot across Microsoft 365
• Prompt engineering aligned to business processes and compliance rules
• Governance framework for reviewing, approving, and updating prompts
• Boost adoption with pre-built examples and training packs
• Scalable from small teams to global enterprises

Prompt Library Build provides a structured approach to designing, testing, and deploying prompts for Microsoft Copilot.

It is aimed at business leaders, IT teams, and adoption managers who want to accelerate ROI by giving employees ready-to-use prompts aligned to their daily work.

• Increase adoption by giving users confidence with tested prompts
• Improve productivity by tailoring Copilot to your workflows
• Ensure compliance with governed, approved prompt sets
• Speed up time-to-value from Copilot investments
• Establish a repeatable framework for scaling prompt libraries organisation-wide

• Discovery workshop to identify role-based scenarios
• Curated prompt library for each role (e.g., Sales, HR, Finance, IT)
• Governance & approval process for safe prompt usage
• Training packs with examples for users
• Feedback loop for continuous improvement
• Prompt version control matrix and logging tracker

1. Discovery & Design – identify business processes      and roles, design candidate prompts
2. Testing & Validation – run controlled pilots, refine      prompts for accuracy and compliance
3. Deployment – publish prompt library to target users, provide training and comms packs
4. Operate – manage updates, version control, and ongoing improvements

• Starter Library - prompts for 2–3 roles with      governance baseline
• Scale Library - 6–8 role libraries, training packs, adoption support
• Enterprise Library - organisation-wide role coverage,      advanced governance, integration into line-of-business apps
• Operate - monthly prompt updates, new use cases, governance board support

• Custom Copilot agents built in Microsoft Copilot Studio
• Integration with Microsoft 365, Dynamics, and third-party apps
• Secure design with governance and compliance frameworks
• Modular build process — from simple bots to enterprise-scale agents
• Accelerates AI adoption with role-specific, task-driven Copilot agents

Copilot Studio Agent Build enables organisations to go beyond out-of-the-box Copilot by designing custom agents for specific use cases.

It is designed for IT leaders, business teams, and innovation departments that want tailored automation, conversational AI, and AI-powered workflows across Microsoft 365 and line-of-business systems.

• Automate repetitive processes and free up employee time
• Deliver tailored, role-based Copilot agents aligned to business needs
• Integrate Copilot seamlessly with third-party applications and data sources
• Reduce operational costs through workflow automation
• Scale AI usage across multiple departments with governance built in

• Requirements and use case discovery workshop
• Design and development of Copilot Studio agents
• Governance model and approval workflows
• Security and compliance checklist for AI agents
• Integration with Microsoft 365, Dynamics, or third-party APIs
• Training packs for users and administrators
• Runbook for ongoing management and updates

1. Discovery & Design – identify use cases, gather      requirements, create design blueprint
2. Build & Configure – develop Copilot Studio agents      with integrations and workflows
3. Test & Validate – run pilots, validate performance, and check compliance
4. Deploy & Adopt – roll out agents, deliver training and comms packs
5. Operate – provide updates, governance, and roadmap alignment 

• Starter Build - 1–2 custom agents with      governance baseline
• Scale Build - 3–6 agents, integration with Microsoft 365 and Dynamics
• Enterprise Build - multi-department rollout, advanced integrations, custom governance framework
• Operate - monthly agent updates, new use cases, roadmap alignment

• Custom plugins built with Microsoft Copilot Studio
• Secure connectors to internal and third-party systems
• Governance and approval workflows for plugin lifecycle management
• Scalable architecture for SMB through to enterprise
• Accelerates ROI by unlocking domain-specific Copilot scenarios

Copilot Studio Plugin Development allows organisations to integrate Copilot with business systems, workflows, and datasets not covered by standard connectors.

It is designed for IT leaders, development teams, and business owners who need to expand Copilot into custom workflows while maintaining governance and security.

• Extend Copilot functionality to bespoke business processes
• Increase automation and reduce manual effort with custom integrations
• Ensure compliance with secure, governed plugin lifecycle management
• Deliver measurable productivity gains aligned to industry-specific use cases
• Future-proof your Copilot deployment with extensibility

• Discovery workshop to define integration requirements
• Custom plugin design, build, and testing in Copilot Studio
• Security and compliance checklist for plugin approval
• Source control and version management setup
• Deployment documentation and runbook
• Training packs for developers and administrators
• Ongoing governance support for plugin lifecycle

1. Discovery & Design – identify business processes      and required integrations
2. Build & Configure – develop plugins using Copilot      Studio, secure APIs, and connectors
3. Test & Validate – run compliance, performance, and security tests
4. Deploy & Adopt – release plugins to users, provide training, establish governance
5. Operate – version management, updates, roadmap alignment

• Starter Plugin - 1–2 plugins with governance baseline
• Scale Build - 3–5 plugins, integration into core business systems
• Enterprise Build - multi-department rollout, advanced governance, custom connectors
• Operate - monthly updates, version control, governance reviews

• AI-powered self-service portal built on Microsoft Power Pages
• Integrates with Copilot for secure knowledge retrieval
• Customisable branding, accessibility, and governance
• Improves customer and partner experience with 24/7 support
• Reduces call volumes and support overheads

The External Portal service delivers a Microsoft Power Pages portal with Copilot integration, enabling customers and partners to access knowledge bases and AI-driven Q&A.

It is designed for organisations looking to extend AI capabilities beyond employees, supporting external users securely and compliantly.

• Improve customer experience with self-service AI support
• Reduce support team workload and call centre volume
• Provide partners and customers with fast, accurate answers
• Ensure brand consistency and accessibility across devices
• Embed governance and compliance into external portals

• Requirements & discovery workshop
• Branded Microsoft Power Pages portal
• Copilot integration with your knowledge base
• Accessibility and compliance checklist implemented
• Governance model and usage policies
• Deployment plan and user guide
• Optional workflows via Power Automate for advanced scenarios

1. Discovery & Design – capture requirements, define  user journeys, design portal branding
2. Build & Configure – develop Power Pages portal,   integrate with Copilot, configure security
3. Test & Validate – accessibility, compliance, performance checks
4. Deploy & Adopt – publish portal, provide client user guide, train support staff
5. Operate – governance model, policy updates, roadmap alignment

• Starter Portal - basic Copilot Q&A, branding,      compliance baseline
• Scale Portal - knowledge base integration, multi-language support, advanced branding
• Enterprise Portal - multi-region portals, advanced      workflows, complex governance models
• Operate - monthly updates, governance reviews, feature enhancements