Privacy Policy

How we handle personal data on our website and in business enquiries

This Privacy Policy explains how LW IT Solutions collects and uses personal data when you visit our website, download resources, or contact us about services. It also explains the choices you have and how to raise a privacy request.

We aim to collect only what is needed, keep it secure, and be clear about when data is shared with suppliers that help us operate the site and communications. If you have questions about this policy or want to exercise your rights, contact us via the contact page.

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Scope and roles

This policy covers personal data processed through this website and through business enquiries. Where we provide services to a customer, separate contractual documents may also apply, including a data processing addendum where relevant.

Website visitors (basic usage and security logging)
People contacting us about services, partnerships, or delivery support
Subscribers where we provide updates or resource access
Suppliers and business contacts where we manage commercial relationships

Personal data we collect

We collect personal data that you choose to provide, and limited technical data that is generated when you use the website. The exact fields depend on how you interact with us.

Contact details (name, email address, phone number, company)
Enquiry content (the information you include in a message or form)
Meeting information (dates, attendees, notes you provide)
Website usage data (for example IP address, device and browser information, and pages visited)
Cookie preferences and consent choices
Analytics event data where enabled and consented (for example via Google Analytics)

How we use personal data

To respond to enquiries and provide information about services
To schedule and run discovery calls, workshops, and meetings
To deliver requested resources and keep them up to date where you opt in
To operate and secure the website and prevent abuse
To improve content and user experience based on aggregated usage patterns

Lawful bases (UK GDPR)

We rely on one or more lawful bases depending on the purpose of processing.

Legitimate interests (for example responding to business enquiries and improving website security)
Contract (where processing is needed to deliver services or take steps before entering a contract)
Consent (for example certain marketing communications or non-essential cookies)
Legal obligation (where we must comply with applicable law)

Who we share data with

We share personal data only where necessary to operate the website, run communications, or deliver services. Where suppliers process data on our behalf, we aim to use appropriate contracts and controls.

Website hosting and infrastructure providers
Email and communications providers
Analytics providers where enabled and consented
Professional advisers where needed (for example accounting or legal support)
Google Analytics (GA4) for website usage analytics, where enabled and consented

International Transfers

Some suppliers may process data outside the UK. Where that happens, we aim to use appropriate safeguards, such as approved transfer mechanisms and contractual protections.

How we protect personal data

Access controls and least-privilege principles
Secure storage and transmission where available
Monitoring and logging to protect the website from abuse
Supplier due diligence where suppliers process data on our behalf

How long we keep data

We keep personal data only as long as needed for the purpose it was collected, and then delete or anonymise it. Retention depends on the type of data, the purpose, and any legal or operational requirements.

Enquiry data: retained for as long as needed to respond and manage follow-up
Commercial records: retained as needed for business and accounting purposes
Website security logs: retained for a limited period to investigate abuse and protect the site

Your rights

Access to your personal data
Correction of inaccurate data
Deletion in certain circumstances
Restriction of processing in certain circumstances
Objection to processing based on legitimate interests
Data portability where applicable
Withdrawal of consent where processing is based on consent
Right to complain to the UK Information Commissioner's Office (ICO)

To make a privacy request, contact us via /contact and include enough detail for us to locate the relevant records.

Cookies

Cookies are used for essential website functionality and, where enabled, for analytics and performance. For more detail, see the Cookie Policy. Where you consent to analytics cookies, we may use Google Analytics (GA4) to understand site usage and improve content and performance.

Cookie Policy
Understand how cookies are used on the LW IT Solutions website, including categories, consent choices, analytics use, and preference management.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, services, or legal requirements. The latest version will be available on this page.