Summary A global enterprise undergoing corporate divestiture needed a unified service desk capability while more than 1,500 users, devices, and permissions were being separated from the seller’s estate and moved into a newly established environment spanning the UK and Asia. The immediate requirement was to give users a dependable central support channel during the transition, stabilise incident handling, and create...

Summary A large, multi-entity enterprise portfolio regularly engaged in business acquisitions, mergers, and divestitures. These corporate activities created significant technical complexity, particularly when integrating or separating Microsoft 365 and Azure cloud environments. Without a standardised process, each migration was a bespoke project, leading to inefficiencies, security risks, and unpredictable outcomes across the portfolio. Challenge The primary challenge was to manage...

Summary A global enterprise undergoing a complex divestiture needed to separate a multinational business unit from the seller’s infrastructure and move it into a new standalone environment spanning the UK and Asia. The programme required the controlled transition of more than 1,500 users, devices, identities, mailboxes, and over one million permissions. The central requirement was continuity. Identity, device, and data...