Design and deploy asset management and configuration management database capability for accurate visibility and governance
Asset Management & CMDB Build supports organisations that need a reliable view of their IT assets and configuration items to drive IT Service Management (ITSM) processes and operational decisions. It is designed for IT operations, service management and infrastructure teams that require structured asset lifecycle tracking and a central configuration management database to improve change control, incident response and asset governance.
We conduct discovery and scoping, implement asset inventory and automated discovery tooling, model configuration items and their relationships, and build reporting and governance artefacts to sustain data quality. Delivery includes validation of data accuracy, documentation of relationships and lifecycle states, and handover to your operational teams with runbooks and dashboards to support ongoing maintenance and integration with ITSM workflows. A well maintained CMDB and asset register serve as a single source of truth for your infrastructure and services.
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Service Overview
Highlights
- Asset inventory and lifecycle modelling
- Automated discovery and ingestion of configuration items
- Relationship mapping between configuration items
- CMDB governance, ownership and data quality controls
- Reporting dashboards and operational runbooks
Business Benefits
- Accurate and up-to-date visibility of IT assets and configurations
- Improved impact analysis for change and incident management
- Reduced risk of misconfiguration and service disruptions
- Clear asset ownership and lifecycle accountability
- Enhanced compliance and audit readiness
Typical use cases
- Creating a single source of truth for hardware and software assets
- Supporting change management with configuration impact insights
- Automating discovery for hybrid cloud and on-premises environments
- Improving incident and problem resolution with relationship context
- Integrating asset data with service desk and ITSM processes
Objectives & deliverables
What Success Looks Like
- Clarify scope and success criteria for asset and CMDB delivery
- Implement automated discovery and ingestion of asset data
- Model configuration items and their dependencies
- Validate data accuracy and integrity
- Document processes and handover to operational teams
What You Get
- Asset inventory and lifecycle register
- Configured CMDB with discovered configuration items
- Relationship maps between assets and services
- Data quality controls and governance artefacts
- Operational dashboards and maintenance runbooks
How It Works
- Discovery and scoping workshop to define asset types and CI classes
- Selection and configuration of discovery tools and data sources
- Ingestion of asset and configuration data into the CMDB
- Relationship and dependency mapping between CIs
- Validation review, dashboard configuration and operational handover
Engagement Options
- Asset Inventory Foundation - Baseline asset inventory setup and initial discovery for key asset classes
- Full CMDB Build - Comprehensive CMDB build with discovery, relationships and governance
- Governance and Reporting Add-On - Add governance policies, dashboards and ongoing data quality reviews
Additional Information
Prerequisites & licensing
For successful delivery you should have:
- Access to discovery tooling or inventory data sources
- List of asset types and business services to include
- Stakeholder alignment on scope and responsibilities
Security & Compliance Notes
- Asset data and CI records will be managed in line with your internal data governance and compliance policies
- Access controls and auditing will be configured to protect sensitive configuration and asset information
Common Bundles
Customers who use this service often bundle with these services
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Windows Autopilot & Device Lifecycle
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Endpoint Role Segmentation
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Intune Endpoint Privilege Management (EPM)
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Intune Add-ons & Trials Management
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Infrastructure as Code (Bicep/Terraform)
Deliver Azure infrastructure using Infrastructure as Code with Bicep or Terraform, reducing drift, improving consistency, and enabling repeatable deployments.
Documentation Packs & Runbooks
Create professional documentation packs and runbooks that make deployments, migrations and daily operations supportable, auditable and consistent teams.
Frequently Asked Questions
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