Accessibility Statement

Our commitment to an accessible website

This Accessibility Statement explains how we aim to make this website usable for as many people as possible, including those who use assistive technology. LW IT Solutions is committed to providing clear information, predictable navigation, and content that can be accessed in different ways. If you experience any barriers, we want to hear about them.

We work to align the site with recognised accessibility standards and good practice for web content and design. Accessibility is considered during content updates and technical changes, and we review issues when they are identified. Some parts of the site may not be fully accessible at all times, but we will prioritise fixes based on impact and provide alternative ways to access information where reasonable.

Get an expert-led assessment with a prioritised remediation backlog.

Request an assessment

Who this is for

We want to be as transparent as possible

This statement is for anyone who uses this website, including people who rely on screen readers, keyboard navigation, voice input, captions, or other assistive technologies.

Visitors using assistive technology
People who need larger text, high contrast, or reduced motion
Users navigating by keyboard or voice controls
Anyone who encounters difficulty accessing content or features

Standards and approach

We Aim to be as accessible as possible

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA where practical for this site. Our approach focuses on clear structure, readable content, accessible forms, and predictable interactions across common browsers and devices.

Clear headings and page structure to support screen readers
Keyboard-accessible navigation and interactive elements
Sufficient colour contrast and readable typography
Alternative text for meaningful images where used
Form labels and validation designed to be understandable

Known limitations

Sometimes it can be difficult

We continuously improve the site, but some issues can occur as content changes. Where limitations exist, we aim to address them as quickly as possible and provide workarounds where appropriate.

Some third-party embedded content may not fully meet accessibility standards
Older documents or downloads may not be fully optimised for screen readers
Occasional content updates may introduce heading or link text issues until reviewed

If you need information in a different format, contact us and we will provide a reasonable alternative where possible.

Feedback and contact

let us know if you need to see improvements

If you find an accessibility problem, tell us what page you were on, what you were trying to do, and the device and browser you were using. We will review your feedback and respond as soon as reasonably possible.

Include the URL of the page and a short description of the issue
Let us know the assistive technology used, if applicable
Share any steps that help reproduce the problem

Ongoing improvement

We are always adding, changing and updating

Accessibility is part of our ongoing maintenance and quality checks. We consider accessibility when introducing new content, updating templates, or changing site components, and we aim to resolve issues that materially affect users first.

Periodic review of key pages and navigation flows
Checks during template or component updates
Fix prioritisation based on user impact and frequency

Statement details

sometimes you just need the details

This statement applies to the LW IT Solutions website and its public pages and resources. We may update this statement to reflect improvements or changes to the site.

What happens next

if you have a question - we are here to help

If you encounter a barrier, contact us with the page URL and a description of the issue
We will review the problem and identify a fix or workaround
Where needed, we will provide the information in an alternative format

No spam. If you contact us about accessibility, we will use your details only to respond to your request.