Enable Microsoft 365 Business Standard capability from Business Basic with defined scope, practical rollout, validation and operational handover
This service is for organisations moving from Microsoft 365 Business Basic to Business Standard and seeking a structured, governance-aligned configuration and rollout that matches their operational needs. Many organisations upgrade licences without adjusting settings, governance or user enablement, leading to inconsistent experiences or redundant rework. This engagement confirms configuration scope, identifies gaps and implements the delta in a controlled way.
LW IT Solutions delivers Business Basic to Business Standard Enablement through a planned engagement that covers discovery, delta mapping, configuration, validation and handover. We configure the required Microsoft 365 Business Standard capabilities within your existing tenant and governance model, validate outcomes against agreed criteria and equip your teams with the documentation and backlog needed for ongoing support and improvements.
Talk through your requirements and leave with a clear next-step plan.
Book a discovery call
Service Overview
Highlights
- Discovery and delta capability mapping between Business Basic and Business Standard
- Configuration and rollout of additional Business Standard features including desktop apps and collaboration tools
- Governance and operational validation with acceptance criteria
- Documentation, training notes and handover
- Clear next steps backlog for further improvements
Business Benefits
- Clarity on what additional capabilities Business Standard provides over Business Basic
- A scoped and controlled enablement that fits your governance and operations
- Operational readiness with tested and validated configuration
- Knowledge transfer to your support and administrative teams
- Next-phase improvements prioritised in a backlog
Typical use cases
- Upgrading a subset of users from Business Basic to Business Standard licences
- Organisations preparing for broader desktop app deployment across teams
- Tenants with inconsistent settings after a licence upgrade
- Teams wanting clear governance and operational documentation for the new plan
- Preparing end users for desktop app usage and additional collaboration features
Objectives & deliverables
What Success Looks Like
- Confirm scope boundaries, prerequisites, and success criteria
- Implement the capability safely with appropriate change control
- Validate functionality and operational impact
- Document configuration and decisions for long-term supportability
- Provide a clear next-steps backlog for ongoing improvement
What You Get
- Defined scope and success criteria aligned to Business Standard capabilities
- Implementation of configuration and services that represent the delta from Business Basic
- Validation notes and acceptance summary of tested capabilities
- Documentation and handover notes relevant to the service
- Backlog for next-phase improvements (optional, scoped)
How It Works
- Discovery and scoping workshop(s)
- Delta mapping between Business Basic and Business Standard capabilities
- Design and delivery plan including rollback considerations
- Configuration and implementation for the agreed scope
- Validation and acceptance review with stakeholders
- Documentation and handover session
- Backlog and next steps session (optional)
Engagement Options
- Standard Enablement - Core discovery, delta configuration and validation engagement with handover documentation.
- Enablement with User Readiness - Includes end-user enablement sessions and basic training materials.
- Governance-Focused - Adds governance review, policy recommendations and operational runbooks.
- Phased Rollout Support - Split delivery into staged waves with checkpoints, ideal for larger user groups.
Additional Information
Prerequisites & licensing
Before this service begins the following prerequisites should be satisfied:
- Existing Microsoft 365 tenancy with Business Basic licences
- Licences purchased and assigned for Microsoft 365 Business Standard for users in scope
- Global admin or delegated admin access for configuration
- Key stakeholders identified for validation and acceptance
Security & Compliance Notes
- Configuration and access control settings will be aligned to your current governance model
- Review of any security settings impacted by Business Standard configuration is included
- Changes will be staged and validated to reduce risk
Common Bundles
Customers who use this service often bundle with these services
License-to-Capability Mapping (M365 Maps)
Map Microsoft licence features to practical capabilities and delivery services, turning purchased SKUs into a clear enablement backlog.
Security & Compliance Workshops
Interactive workshops covering security and compliance fundamentals, regulatory requirements, risk assessment techniques, and practical controls for consistent organisational understanding.
Identity & Access Enablement Workstream
Configure Entra ID conditional access, privileged identity management, and governance features unlocked by E3 to E5 upgrades licensing.
Windows Autopilot & Device Lifecycle
Standardise Windows provisioning and refresh using Autopilot with consistent join strategies, app baselines, and lifecycle processes that reduce effort.
Endpoint Role Segmentation
Define endpoint roles and apply policy tiers so apps, security controls and updates deploy predictably across Intune-managed estates.
Intune Endpoint Privilege Management (EPM)
Implement Intune Endpoint Privilege Management to reduce standing local admin rights using controlled elevation, auditing, pilot rollout, and governance.
Intune Add-ons & Trials Management
Assess, trial, and operationalise Microsoft Intune add-ons with clear pilots, licensing alignment, and governance mapped to real endpoint scenarios.
Documentation Packs & Runbooks
Create professional documentation packs and runbooks that make deployments, migrations and daily operations supportable, auditable and consistent teams.
Zendesk Support Setup
Zendesk Support setup covering ticket design, workflows, automations, SLAs, reporting, and operational handover for consistent, measurable support delivery.
ManageEngine Service Desk Enablement
Enable ManageEngine ServiceDesk Plus with configured processes, service catalogue, automation, CMDB, reporting, and operational handover aligned to your service desk model.
2nd–4th Line Support (On‑Demand or Retainer)
Senior escalation support for complex Microsoft cloud incidents, providing rapid diagnosis, safe remediation, and clear handover through on-demand or retainer models.
Frequently Asked Questions
Get an expert-led assessment with a prioritised remediation backlog.
Request an assessment
