Tailored technical and end-user training - virtual or in-person delivery designed around your environment, your roles, and the outcomes you want to achieve.
Off-the-shelf training often fails to land because it is not aligned to the tools, policies, and ways of working inside your organisation. Teams leave with generic knowledge but no confidence in how to apply it in your environment. That creates adoption drag, inconsistent implementation patterns, and ongoing dependence on key individuals.
LW IT Solutions delivers Custom Team Training as a flexible service that can be delivered virtually or on-site. We design training around your role groups (admins, engineers, service desk, business users), your technical stack, and your governance constraints. Training can be delivered as hands-on workshops, guided labs, or structured sessions with practical scenarios. You receive training materials, recommended next steps, and - where required - support for follow-on implementation or adoption.
Talk through your requirements and leave with a clear next-step plan.
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Service Overview
Highlights
- Virtual or in-person delivery to suit location and team needs
- Role-based training for admins, engineers, service desk, and end users
- Hands-on options to reinforce learning with real scenarios
- Aligned to your tooling, governance, and operating model
- Clear outputs to support continued learning and adoption
Business Benefits
- Improve confidence by training teams on the tools and policies they actually use
- Reduce reliance on key individuals through shared understanding and skills
- Accelerate adoption with practical scenarios rather than generic theory
- Increase consistency across teams by reinforcing agreed standards and processes
- Support faster issue resolution and safer change through better-informed staff
Typical use cases
- Preparing teams for a new platform or service rollout
- Upskilling admins or engineers after a technical change
- Improving service desk capability to reduce escalations
- Supporting business users adopting new collaboration tools
- Reinforcing governance and operational standards across teams
Objectives & deliverables
What Success Looks Like
- Equip teams with practical skills they can apply immediately
- Align understanding across roles to reduce inconsistency and risk
- Support adoption of new tools, platforms, or operating models
- Build internal capability to reduce long-term support dependency
- Provide a clear learning baseline for future improvement
What You Get
- Training plan tailored to your audience and outcomes
- Session deck(s) and supporting handouts
- Lab guides and practical exercises (where in scope)
- Skills checklist and recommended next steps for learners
- Optional knowledge-base or runbook starter pack for operational teams
- Attendance and feedback summary (optional) to support continuous improvement
How It Works
- Scope - confirm goals, audience roles, and current maturity.
- Design - tailor a syllabus and session plan aligned to your environment.
- Deliver - run sessions with structured pacing, Q&A, and practical examples.
- Reinforce - provide materials, next steps, and optional follow-on support.
Engagement Options
- Single Session - focused training for a specific role or topic
- Half-Day Workshop - deeper coverage with discussion and examples
- Full-Day Workshop - extended sessions with labs and practical exercises
- Training Programme - multiple sessions across roles with staged learning
Common Bundles
Customers who use this service often bundle with these services
Adoption Readiness Workshop
Assess adoption readiness through a focused workshop that defines personas, communications, training, champions, and success metrics before rollout.
Documentation Packs & Runbooks
Create professional documentation packs and runbooks that make deployments, migrations and daily operations supportable, auditable and consistent teams.
Architecture Documentation (HLD/LLD)
Produce clear HLD and LLD documentation that records architecture decisions, diagrams, security considerations, and operating assumptions for aligned delivery.
Project Management (End‑to‑End)
Project management for Microsoft programmes, delivering governance, planning, risk control, stakeholder alignment, and predictable execution through handover delivery.
Programme Delivery & Multi‑Workstream Management
Programme delivery service coordinating multiple Microsoft workstreams through governance, dependency management, reporting and assurance for predictable outcomes programmes.
2nd–4th Line Support (On‑Demand or Retainer)
Senior escalation support for complex Microsoft cloud incidents, providing rapid diagnosis, safe remediation, and clear handover through on-demand or retainer models.
P1 Incident Management & Security Escalations
On-call P1 incident management providing rapid triage, coordinated escalation, evidence capture, and clear communications until critical services are restored.
Frequently Asked Questions
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